The VIP Experience

When you come to VA Long Beach, Director Walt Dannenberg doesn't want you to have just a good experience, he wants you to have an exceptional VIP Experience. In this video, we learn about an innovative patient education system (called The VIP Experience) designed to help Veterans navigate the health system, manage their care, and maximize their benefits.

Dr. Elizabeth Aubry, Chief of Staff at VA Long Beach Healthcare System, talks with a Veteran and three of his providers about The VIP Experience. The Veteran talks about how the video patient education platform helped him through his treatment and recovery, and reveals the personal reason he had for his medical goals.

Did you know that patient education can help you better understand and manage your health and medications, reduce complications related to illness, and improve your overall healthcare experience? It's true! This video shows how VA is using an innovative new platform called The VIP Experience to put patient education at your fingertips.